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MArcus Ball
ADditional Reading
2018
Property Management
Add description here.2012
Massage Therapy
Add description here.2010
Phase two
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Employment
2015–Present - RENOIR STAFFING - San Jose Bay Area, CA Residential Property Management Consultant
Providing various contracted services to multiple Mgmt Companies, 40+ Residential Properties, completing over 200 assignments including: Senior Leasing Consultant, Property Auditor, Condominium Renovation Coordinator, Fill in Manager
2014-2014 - ESSEX PROPERTY TRUST - Menlo Park, CA Assistant Community Manager - Sharon Green
Reporting to the Property Manager; responsible for all phases of the property operations and resident management activities. Including administrative functions and the preparation of all reporting documentation, timely collection of rents, banking activities, documentation of all transactions and resident files. Monitored and directed rental activity, all on-site leasing/marketing department activities.
2013-2014 SUPERIOR, GH, NU-VISION, HELPFUL HANDS CONSTRUCTION & REMODELING San Jose, CA Residential Remodeling - Field Operations Coordinator Supporting 4 building & remodeling companies.
- For the Contractors: Obtained all major permits, planning approvals and business licenses, attended problem inspections, suggesting improvements to internal processes, and marketing approaches.
- For 8 project managers: Handling all on site special needs situations, evaluating project status, assisting in any aspect of a jobs completion, and any duties in their absence or that they are not able to. (Created floor plans and diagrams, selected/purchased & deliver materials, in person collections, & escalation point for resolution of customer disputes).
2010-2013 CHATEAU MIJOBA (Estate and Wine Cellars), San Jose, CA Property Manager/Estate Keeper -
Supervised all care taking aspects of a private estate including a large private residence and 9 vacation properties. Responsible for the maintenance and upkeep of all buildings, 3 gardens, pool, spa, and patio areas, cooking, managing events, and ensuring smooth running of the estate. Assist in the production of the estates five private label wine varietals; including, picking, crushing, bottling and storage.
2007-2010 HERITAGE REALTY MANAGEMENT Mountain View, CA
Community Manager - Park Plaza Apartment Homes
Managed overall operation of property (Built in 1956, 12 buildings, 155 units, 2 elevators, pool, gym, and community center) Collected Rents, determined unit pricing, verified all property invoices, bank deposits and payments, served legal notices, attended court, settled disputes between tenants, leased available units, screened potential tenants credit and other references. Prepared and tracked all advertising determined and supervised capital making improvements to 70% of the property. Planned and supervised property renovation, maintenance and all repairs, restoration of 2 buildings and correcting missing infrastructure. Brought vacancy rate from 60% to under 10%
2005-2007 HERITAGE REALTY MANAGEMENT Campbell, CA
assistant Property Manager - Heritage Village Apartments & Offices
Assisted in the management and overall operation of property (A Historic Landmark, 144 units, 6 buildings, laundry, gardens, and pool). Prepared and tracked all advertising determined and supervised capital improvements. Worked hands on with maintenance and vendors performing repairs, remodeling units and re-landscaping the entire property.
2002-2006 BAY AREA MASSAGE NETWORK Saratoga, Holister, San Jose, CA
Owner/Clinical Massage Therapist-
- Two private practice clinical therapy offices providing targeted Myo-Fascial therapies.
- BABE Clinic (Bay Area Body Enhancement Clinic) Saratoga, Ca
- Neuropathic & Clinical Massage Therapy Collective -Hollister, CA
- Mobile & Corporate Chair- Outcall Massage, San Jose CA
2004–2005 ONLINE TECHNICAL SERVICES Campbell, CA
Account Manager / Recruiter
Recruited for new candidates and sourced new open job position.Screened and developed candidates; managed communications: Anticipating staffing needs and contracted positions for the client. Gathering feedback , closed deal (negotiate salary) and prepared the new employee for the job transition. Cold called 20 to 50 Employer prospects daily to obtain new placements and contracts.
2001-2002 HELLO DIRECT, INC San Jose, CA Telecom Account Manager / Inbound Sales
Provided sales, consulting and practical advice to general and corporate call center accounts focusing on satisfying their telephony and audio conferencing needs. Consistently maintained the highest dollar per call average of the entire department for 7 consecutive months.
2001-2001 NEW CHANNEL, INC.- (Became LivePerson) Redwood City, CA
Client Services Coordinator
Responsible for the Post Sales Implementation, Technical Support and Account Deployment: training and support of three alpha software applications for MTS, Dell Canada, AT&T Data/IP Services, Victoria Secrets, and Citibank.
1999–2001 COMMTOUCH SOFTWARE INC Mountain View, CA
Senior Enginer - Technical & Customer Support Services -
- Re-engineered the existing support services infrastructure by creating service Levels and then provided those levels of support to our existing 17M+ active Email box client base.
- Service Provider Solution (SPS Technical and Customer Support Services Project Lead (USA)) Coordinated the implementation of 24-hour telephone support services for ISP Hosting Platform.
- bMessaging Customer Support Strategies Specialist bMessaging / Commtouch Senior Support Team.- Developed, wrote, and implemented all internally distributed training and processes for for a Customer Experience Support Center of 20 to 50 front line agents answering phone and email inquiries. Designed CRM intranet site consisting of a knowledge base, product support FAQ, training, system status and issue resolution policies & procedures.
1996 – 1999 GARTNER GROUP/DATAQUEST San Jose, CA
- Desktop Systems & Technical Support Specialist - Supported 300+ local end-users and provided telephone support for 12 additional regional offices.
- Client Communications Team Lead (Western U.S.& Asia Pacific) - Supervised a high volume inbound internet and telephone Customer Service & Support Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions.
- SC3 (Customer Service & Support Strategies) - Jr Duty Analyst Content Specialist - Working Internship
1988 – 1997 RED LION HOTELS & INNS San Jose, CA
FOOD AND BEVERAGE / Various Positions:
All Front of House Positions in Maxi's Dining Room, Coffee Shop, Room Service, Club Max, Lounge and Pool Bar: Maxi's Dinning Room Reservations Manager: Directed the customers experience in the 5-star Restaurant and Lobby Cocktail Lounge. Optimized workflow to ensure efficient operation and to ensure comp expenditures stayed within budget limitations. Host, Captain, Server, Bus-personRoom Service - Server; Cashier Club Max - Nightclub Host: Supervise night club doors and nightly ticket sales to customers. Maintain security for all entrances ensuring age verification, crowd control, and security staffing.Senior Management FastTrack - 13 month internship - 2 week+ hands on in every department of this 5 star rated Business Property; 505 guest rooms,10 executive suites and 30,000 square feet of amenity space, full-service property. Including; front desk, concierge, housekeeping, maintenance, banquets, audio/visual, accounting, the business office, and each executive the officer. Assisted in the opening or update of 5 different F&B Amenities on 3 other properties.
1987 – 1990 MCWHORTERS SATIONERS Retail/Office Product Sales San Jose, CA
Tele-Services Inside Account Manager - Sourced, placed and distributed all orders for corporate accounts. Researched and placed all special orders for the store
Commercial Department Asst Manager - Responsible for ordering, merchandising, and maintaining the Commercial Department product according to monthly sales. Supervised store personnel including opening, closing, and cash outs .
1986-1987 WALGREENS San Jose, CA
Retail/Cashier - Liquor, Photo/Camera Department Cashier
Education
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