19+ Years Experience
Property Management
At Park Plaza Apartment Homes (2007–2010), Marcus used targeted capital improvements as a primary strategy to revitalize the community, which directly resulted in driving the property's vacancy rate down from a staggering 60% to under 10%. I achieved this dramatic reduction through several key initiatives: Broad Property Renovation: He determined, planned, and supervised capital improvements that upgraded 70% of the property. This included managing overall property renovations, general maintenance, and all necessary physical repairs. Building Restoration: I directly oversaw the structural and aesthetic restoration of 2 entire buildings on the property. Infrastructure Correction: I resolved fundamental property issues by identifying and correcting missing infrastructure. I also applied a similar hands-on capital improvement approach during his time as Assistant Property Manager at Heritage Village Apartments & Offices (2005–2007). There, I worked directly alongside maintenance staff and external vendors to remodel individual units, perform repairs, and completely re-landscape the entire historic landmark property. These physical transformations, paired with his proactive marketing and structured leasing efforts, turned underperforming assets into highly desirable, high-retention residential communities.5 Years Clinical Practice
Massage Therapy
I am a retired clinical massage therapist and clinic owner who amassed extensive knowledge in the field. My clinical massage therapy experience and background include: Clinic Ownership and Practice (2002–2006): Under the Bay Area Massage Network, I owned and operated two private clinical therapy offices providing targeted Myo-Fascial therapies. My clinical practice locations and services included: - BABE Clinic (Bay Area Body Enhancement Clinic) in Saratoga, CA. -Neuropathic & Clinical Massage Therapy Collective in Hollister, CA. -Mobile & Corporate Chair Outcall Massage based in San Jose, CA. Formal Education and Training: Certified Massage Therapist (CMT) credential from Trinity College in San Jose, CA (2002–2003). This program consisted of 190 hours as a clinical intern and 540 hours of instructional training. I am certified with trained in 7 clinically US approved and recognized Eastern and Western massage modalities. Master of Science in Traditional Chinese Medicine from Chelsea University in Chelsea, UK (1994–1996). Professional Development & Continuing Education (CE): Between 2018 and 2019, I completed numerous advanced certifications to support his clinical practice and business operations, including: Ethics & Safety: Courses on "Preventing Sexual Misconduct in Massage Therapy," "Maintaining Sexual Ethics," and "Ethics for the Real World". Clinical & Client Care: "Understanding the Body-Mind Effects of Stress," "Balancing Art and Science in Massage Therapy Education," and "Client Retention Strategies That Work". Practice Management: "Streamline Your Practice: Chart Meaningful Results with Electronic Health Records," "Insurance Billing for Massage Therapists and Bodyworkers," and "Social Trigger Points: Massage Therapist's Guide to Marketing Online". This background in somatic therapy and holistic wellness heavily informs his approach to human psychology, interpersonal communication, and client retention6 years
It & Technical
My IT consulting and systems background spans technical support, software deployment, database/intranet design, and infrastructure re-engineering. My technical and systems consulting skills include: IT Infrastructure & Support Re-Engineering -Support Service Re-engineering: I re-engineered the customer support infrastructure for Commtouch Software, successfully creating and managing Service Level Agreements (SLAs) for an active user base of over 17 million email boxes. -Call Center & Helpdesk Development: I has hands-on experience developing call centers and helpdesks. He served as a project lead to coordinate and implement 24-hour telephone support services for an ISP hosting platform. -Training & Process Design: I authored internal training materials and operational processes to scale a Customer Experience Support Center from 20 to 50 front-line agents for (Microsoft Office 365 Alpha). Systems Support & Administration Desktop & Systems Support: While at Gartner Group/Dataquest, I supported over 300 local users (specializing in Windows 95/98, Outlook 98, and Office 98) and provided remote telephone support for 12 regional offices. Intranet & CRM Design: I designed and built a customer relationship management (CRM) intranet site from scratch, integrating a centralized knowledge base, product support FAQs, training modules, system status tracking, and issue resolution policies. Post-Sales Software Deployment & Integration Alpha Application Deployment: At New Channel, Inc. (which became LivePerson), I coordinated the post-sales deployment, user training, and technical support of three alpha software applications for major enterprise accounts, including Dell Canada, MTS, Citibank, Victoria's Secret, and AT&T Data/IP Services. Cross-Functional Launch Coordination: I collaborated with webmasters, graphic designers, and operations teams to ensure complex applications functioned perfectly at launch. Telecommunications & Software Tools Telephony Consulting: I provided consultative advice to general and corporate call centers to optimize their telephony, audio conferencing, and communication hardware needs. Software Proficiencies: He possesses advanced skills in Microsoft Excel and Microsoft Word, and is highly proficient in Microsoft PowerPoint and Adobe software
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