Does your company need a Customer Support Specialist or Inbound Sales Rep?

After focused study in customer service and support strategies, and  call center vs. help desk architectures I continued my education by working in many different inbound and outbound call centers,  help desks, sales an support environments. During my career I have focused on call centers and help desks I have done design and development of a 24 hour world wide support infrastructure with multiple call centers providing email support in 16 different languages, located in California and Israel.

What have I done? Telemarketing, Account Management, Sales, ASP Support, Inbound Email(25k+daily messages)/Phone Call Center Design, Call Center Infrastructure Development, Inbound Call Center Supervision, Service Desk Telesales, Desktop Support.

Customer Care Description of my experience in this field.   Community Mgr Pak Plaza Apartments ParkPlazaMV Property Mgr   HVCampbell About New Channel About Commtouch About Gartner Red Loin Hotels Client Services CRM Specialist Design Engineer Pacific Team Lead Client Communications Reservations Manager Maxis' Dining Room Night Club Host Ethics Privacy Policy Being a Better Manager CRM Glossary Customer Centricity Customer Loyalty Being a Resource Being a Better Manager Coaching Staff Service Desk Tiering Creating Value Automated Customer Care Enduser Training 12 Steps to Loyalty Best Practices for Call Centers Decisions For Call Centers Multiple Channels Interaction   I feel that my hands on experience in designing and developing helpdesks, along with working in a corporate call center where I was team lead, make me a good selection for almost any Customer Resource Management position.  As you can see from my resume; I have a great deal of hands on experience in designing multi tier customer inquiry centers, along with implementing internet, intranet, email, and telephone support solutions. I have four years of technical experience with Gartner Group where I focused myself and my studies on Customer Relationship Management and Call Center Strategies. I have nine years of intensive guest relations experience in a 507 room business hotel (Doubletree San Jose - formerly Red Lion San Jose), and at one time I managed information storage services for large corporate accounts like Visa International, CitiBank, Amdahl, and The County of Santa Clara. I have experience working in all types of customer contact centers which I attempt to apply as effectively as possible.

Telecommunications Description of my experience in this field. Online Technical-Account Manager Hello Direct-Sales Executive New Channel-Client Services Commtouch- Design Engineer CRM Specialist Gartner- Pacific Team Lead Client Communications Personal Opinion. Wiring Basics Analog v Digital 2.4ghz v 900mhz Cell Phone Reception Cable v DSL Firewalls for Dumies Headsets in Call Centers Intro to Polycoms Choosing a Cell Plan Driving & Cells Telecom 101 Cell Basics Half v Full Duplex VideoConferencing 101 Cordless Security Best Practices for Call Centers Decisions For Call Centers Multiple Channels Interaction

Psychology Dr,John Stephens was a therapist, an instructor,  guide through life, and a trusted friend. Learning Index So what is Learning? Authority & learning Bloom’s Taxonomy Imitation Learning & Teaching System Cultural Considerations The Learning Curve Learning how to Learn  Resistance to Learning Tacit knowledge Legitimate Peripheral Participation Theories of Learning Behaviorism Behavior Modification Learned Helplessness Anticipatory-Avoidance History of Behaviorism Cognitive Theories Memory Gestalt Piaget Assimilation & Accommodation Experiential Learning Cognitive Dissonance Cognitive Theory Constructivist Theory Approaches to Study Personal Constructs “Intelligence” Multiple Intelligences Motivation to Learn Motivation & Anxiety 2 Different Learning Styles “Intelligence”  Reflective Practice Critical Reflection Knowles’ Andragogy References Dr,John Stephens SOLO Conflict Resolution Systems & Conversation Child Development Theories  Erikson's Stages of Development Freuds Stages of Development Piagets Theory of Development Jean Piaget   altered state/slide1 altered state/slide2 altered state/slide3 altered state/slide4 altered state/slide5 altered state/slide6

Massage Therapy Description of my experience in this field.  The Bay Area Massage Network . San Jose Massage  . Bay Area Body Clinic   Massage Therapy Massage Therapy Benefits Therapist FAQs Trigger Point Therapy Massage FAQs Aromatherapy Reflexology Massage Trigger Charts Massage Sequences Back Sequence Chest Sequence Front Leg Sequence Back Leg Sequence Neck Sequence Side Sequence Massage School Notes Massage Certificate Massage Transcript TCM Degree TCM Transcript Ethics  Professional Boundaries  Projection and Transference

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I look forward to hearing from you soon, please feel free to call me at 408-896-5555 or email me at MarcusBall@MarcusBall.com .  If you send me a link to your site and a description of the position you need to fill I will read over your company website, and will respond to you within 24 hours. I look forward to seeing if my skills will be a match with your needs. 

Thank you again for your interest. 
Sincerely,
Marcus Ball