More About Marcus Ball

I am a dedicated call center representative. I have worked in many different types of centers doing both inbound and outbound call handling.

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Why You Should Hire Me!!!

I have a proven inbound telephone sales history and an inside knowledge of the SOHO and small business telecom industry. I feel that my hands on experience in designing and developing  helpdesks, along with working in a corporate call center where I was team lead, make me a good selection for almost any Customer Resource Management position. As you can see from my resume; I have a great deal of hands on experience in designing multi tier customer inquiry centers, along with implementing internet, intranet, email, and telephone support solutions. I have four years of technical experience with Gartner Group where I focused myself and my studies on Customer Relationship Management and Call Center Strategies. I have nine years of intensive guest relations experience in a 507 room business hotel (Doubletree San Jose - formerly Red Lion San Jose), and at one time I managed information storage services for large corporate accounts like Visa International, CitiBank, Amdahl, and The County of Santa Clara. I have experience working in all types of customer contact centers which I attempt to apply as effectively as possible.  I look forward to hearing from you soon, please feel free to email me at MarcusBall@MarcusBall.com or call my cell phone at (408) 896-5555.  If you send me a link to your site and a description of the position you need to fill I will read over your company website, and typically respond to you within 48 hours. I look forward to seeing if my skills will be a match with your needs.  Thank you again for your interest.  Sincerely, Marcus Ball