Assistant Manager, Leasing Agent
–
Heritage Village
Apartments.
Campbell, CA
Managed overall operation of
property. Collected Rents,
determined unit pricing, verified
all property invoices, made timely
 bank
deposits and payments, served all
necessary legal notices, settled
disputes between tenants, leased
available units, screened potential
tenants, credit and other
references. Prepared and tracked
all advertising determined and
supervised capital improvements.
Supervised property maintenance and
all repairs, monitored buildings and
landscaping.
As a private consultation. –
Developed Marketing, Web Site, and
Resident Documentation. Evaluated
Policies and Procedures, Unit
Pricing and Increases, Unit
Upgrades. Consolidated and
computerized resident and property
information. Implemented
Resident Fitness Center Program.
HVCampbell.com
HVAPTS.com
Property Management
In this section I have compiled some basic
information based on my experiences in the field. This is
designed to be a simple reference for readers interested in
the profession.
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In 2006 I took on a position as the Assistant Property Manager at Heritage Village
Apartments in Campbell which is a 143
unit property.
My basic responsibilities included,
leasing and marketing vacancies; collecting and posting
rents; serving tenants notices; moving tenants in and
out; scheduling maintenance; and solving resident issues
positively.
My primary responsibility was is to
improve the overall property. This included evaluating
rent increases/decreases and new pricing, determining
unit improvements vs cost/profit, improving resident
services, community relations, and acting in place of
the manager for up to a month at a time.
As an example of my impact; we added
several
resident services programs on the property which included special
discounts at local business'. Special gym
memberships and newsletters to bring the community
together.
I enjoy all aspect of apartment
management whether it be taking in rent and serving
notices, handling tenants’ problems, turning over vacant
units, or helping determine improvements to the
property. Since I tend to take ownership of problems, and
believe in proactively over reactivity my previous
experience in the hotel industry became a key advantage as
there are many direct similarities although at a much
different pace.
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Basic Job Description:
- collect scheduled rents promptly when due
- verify and pay all property invoices
- make all mortgage payments promptly when due
- monitor building maintenance with frequent on-site
visits
- supervise property maintenance and all repairs
- generate monthly financial statements
- serve all necessary legal notices
- settle disputes between tenants
- leasing of available units
- screen potential tenants; credit and other
references
- prepare and track all advertising
- represent property owner's interests at Rent Board hearings
- represent property owner's interests at other municipal
hearings
- supervise capital improvements
What I really do:
- Anything that needs to be done.
-
Decorate, Tile floors, paint, landscape, make
improvements
- Create
a new resident culture
- Protect and Serve, night security, resident
services, lockouts, maintenance emergencies, community
events
- Serve cocktails by the pool, cater events and
parties, give gifts on holidays
-
Make people happy!!
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I took on this role as a private consultation in 2005 and developed
Marketing Material, a Web Site, and Resident Documentation for the
residential side of the property. I Evaluated Policies and
Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and
computerized resident and property information, and finally Implemented
Resident Fitness Center Program. This project took several months
and as it neared completion I was informed that the Community Manager
would be taking a 2 month leave. With my understanding of the
property I was a good choice to fill the position and now work in the
position of Assistant co-supervising the overall operation of the
residential portion of the property.
| Job
Description: |
| The Assistant Manager is a vital role in the community. This
position is responsible for assisting reports and collection of
rents. The Assistant Manager provides quality customer service
to the apartment community. This position is responsible for
insuring the efficient financial and administrative operation of
the property under the direction of the Property Manager. |
| Job
Summary: |
•Operate as acting Property Manager in the absence of the
Property Manager.
•Assist with all reports including posting rents, collecting
delinquent rent, filing evictions, posting bills and handling
lease renewals. Manage Accounts Receivable, Accounts Payable and
Budgets.
•Assist with creative ideas on how to generate traffic and
obtain resident retention.
•Lease apartments that are currently vacant or will be in the
future. Secure lease renewals from existing residents. Ensure
the community generates a satisfactory cash flow.
•Balance all resident ledgers and reports. Make daily deposits
to the bank.
•Verify status of vacant units to confirm that all units are
ready to lease and inspect all pre-leased apartments prior to
the resident’s scheduled move-in. |
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