Community Manager, Park Plaza
Heritage Realty Management Group

Managed overall operation of property. Collected Rents, determined unit pricing, verified all property invoices, bank deposits and payments, served all necessary legal notices, settled disputes between tenants, leased available units, screened potential tenants, credit and other references.  Prepared and tracked all advertising determined and supervised capital improvements. Supervised property maintenance and all repairs, monitored buildings and landscaping.

As a private consultation. – Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and computerized resident and property information. Implemented Resident Fitness Center Program.

Assistant Property Manager, Heritage
Heritage Realty Management Group

Managed overall operation of property. Collected Rents, determined unit pricing, verified all property invoices, bank deposits and payments, served all necessary legal notices, settled disputes between tenants, leased available units, screened potential tenants, credit and other references.  Prepared and tracked all advertising determined and supervised capital improvements. Supervised property maintenance and all repairs, monitored buildings and landscaping.

As a private consultation. – Developed Marketing, Web Site, and Resident Documentation. Evaluated Policies and Procedures, Unit Pricing and Increases, Unit Upgrades. Consolidated and computerized resident and property information. Implemented Resident Fitness Center Program.

Account Manager/Recruiter

Built relationships by performing cold calling, customer service calls and job site visits. Cold called approximately 70 potential clients daily Recruited for new candidates.

• Employee Recruitment: Defined job descriptions with hiring manager and candidates, posted and updated job banks, sourced and screened candidates, scheduled and lead interviews, gathered feedback from both candidates and hiring managers. Managed communications: Gathering feedback from candidates and hiring mangers, closed deal (negotiate salary) and prepared the new employee for the job transition.
• Employer Recruitment: Cold called 70 potential clients daily to inquire about current openings, anticipated their staffing needs and contracted the positions. Interfaced with the clients’ management teams to create job descriptions and then qualified the client by conducting meetings with the decision-makers.

Owner & Clinical Massage Therapist

Opened and managed 2 Private practice clinical therapy offices.  As a therapist- provided targeted Myofascial therapy to promote pain relief and structural recovery of patients’ injuries.
Certification   Transcript

Visit: www.BayAreaMassage.Net - Clinical Massage Therapist - Massage Offices -

Telephony Sales Executive

Provided sales, consulting and practical advice to general and corporate call center accounts focusing on satisfying their telephony and audio conferencing needs.  Consistently maintained the highest dollar per call average of the entire department.   Performance Eval

Client Services Coordinator

Responsible for the deployment and continued Post Sales training and support of three software applications for major clients such as MTS, Dell Canada, AT&T Data and IP Services, and Citibank. Primary responsibilities include coordinating web-masters, graphics, and operations to ensure the application functions properly at launch.

Service Provider Solution (SPS)

Technical and Customer Support Services Project Lead (USA). Coordinated the implementation of 24-hour telephone support services for the company’s entire ISP market penetration effort.

bMessaging

Customer Support Strategies Specialist bMessaging / Commtouch Senior Support Team.

- Developed all written training material and internal processes for a support center of 20 to 50 front line agents answering phone and email inquiries. 
- Created and implemented all training and processes for the center including the documentation of all internally distributed information.
- Designed Commtouch bMessaging intranet site consisting of a knowledge base, product support FAQ, training, system status page and issue resolution policies & procedure’s.

Supported 300+ local Windows95,Windows98, Outlook98, Office98 users and provided telephone support for 12 additional regional offices.

Team Lead - Client Communications Center
(Western U.S.& Asia Pacific Regions)

Supervised a high volume inbound internet and telephone Call Center environment, primarily providing client services to the Western U.S. and Asia-Pacific Regions.

Tele-Services Inside Account Manager

Researched and placed all special orders for the store.  Placed and distributed all special orders for corporate accounts. Primarily taking orders over the telephone and occasionally on site at the clients location. Familiarity with all office supply distributors and their product.

Developed an understanding that clarity and organization lead to better customer care.

Commercial Department Asst Manager

Responsible for ordering and maintaining the entire Commercial Merchandise Department. Set monthly sales and remerchandising product groups as needed to maintain supply for the store. Supervise store personnel including opening, closing, and cash outs.

Learned that the customer is willing to pay more if they get quality service.  Simple things like greeting everyone who comes in, asking if the need help, and finding a solution to their problem are what add positive value to that customers experience with you and ultimately your employer.