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The E-Commerce Sales Solution
NewChannel allows sales
representatives to select the best
visitors on their site to
communicate with, avoiding mere
browsers while helping those who
are most likely to make a
purchase. Based on
customer-defined rules, NewChannel
automatically analyzes Web
visitors' behavior and identifies
the most qualified prospects.
Sales representatives can then
proactively select and invite
visitors to a consultation,
effectively bridging the gap
between the sales representative
and the prospect. Now the sales
representative may interactively
discuss the product or service
with the visitor to further
advance the prospect through the
sales process. This functionality
shortens the sales cycle by
reaching out to the customer when
they are ready to discuss and
potentially make a purchase.
Summary of NewChannel
Based in Redwood City, CA,
NewChannel* Inc. is the first
eBusiness service provider to
deliver Web-based proactive
customer acquisition and e-sales
services that qualify visitors and
allows sales professionals to
proactively contact the best
prospects currently on their Web
site. NewChannel's service
provides companies with the
capability to pre-qualify site
visitors and allows a live sales
professional to proactively
interact with targeted prospects
online, in real-time. As a hosted
application, NewChannel includes
implementation, training,
maintenance, upgrades, and eSales
strategies all designed to ensure
its clients continued success.
Founded in 1996, NewChannel Inc.
is privately held.
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Client Services
Consultant
Official Description and Position
Summary
(New Channels Job Description)
  Job Detail
As a NewChannel Client Services Consultant, you will
work with an assigned group of customers and be
responsible for the implementation, training and ongoing
technical support of the NewChannel application service.
The primary function of the Client Services
Consultant is to provide post sales support to
customers. This role calls for a candidate with proven
troubleshooting skills. You will be part of a team
responsible for providing timely and effective technical
support to all NewChannel customers by analyzing,
isolating and resolving complex software, hardware and
operational issues.
Major Responsibilities
- Manage application implementation process
- Conduct onsite customer training
- Diagnose and resolve all customer technical and
product related issues
- Manage trouble ticket escalation and resolution
- Document customer calls, support incidents and
resolution in customer tracking system
- Ensure effective customer communication, keeping
customers informed of status of issues until a
resolution is found
- Provide cross-training and share technical
information with other members of the Client Services
team
- Provide initial and ongoing communication of
support process and procedure
- Support Sales Account Management with customer
data analysis
Requirements & Ideal Professional Profile
- Superb trouble-shooting skills and tenacity in
problem solving
- Strong customer service skills
- Strong analytical skills to analyze data and
research, diagnose and resolve technical issues
- Excellent oral/written communication and
interpersonal skills to effectively explain
functionality of systems to customers
- Solid organizational skills to ensure deadlines
are met
- 3+ years high-tech experience
- Experience in an ASP support environment required
- Bachelor’s degree
| Client Services Consultant
Official Position Summary (NewChannels Job
Description)
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