Welcome to my world!!!!
Where grapes, expriences, and travel converge
Your Private Concierge - Cultivating Wine enjoyment and Vacation Experiences since 2007.
10 Years in Hotels, 20+ Years of Property Management Experience . Retired Clinical Massage Therapist and IT Consultant. Explore the world of travel, the art of winemaking excellence, and easy to learn wine culture.
My name is Marcus Ball and I would like to tell you a bit about myself and what I do.
Vino and Vistas:
Private tours of VineyardS and their Hidden treasures
Discover the extraordinary within Vino and Vista Vineyard Tours. Explore my library of wine education and gain some of my insight into unique vineyards and wineries nestled in picturesque landscapes, showcasing distinctive terroirs and producing exceptional wines that capture the essence of their vineyard's character.
Next Explore My WRITING and collection of wine Information
delve into the art of winemaking
Explore an introduction to wine by reading The Ramblings of A Recovering Hippie Wine Series
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Are you looking for ADVENTURE or some Travel Ideas?
Explore an introduction to some interesting travel destinations, delve into some of my personal vacation experiences, and get some great ideas of where to stay and what to do.
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Philosophies design
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My Thoughts - Customer Care
Visit my Customer Care Library -> Personal Beliefs:
"All business' (big and small) must focus on creating an environment where as an organization they present a uniform look and feel to their customers. Support, Sales, Marketing, PR and Billing departments must adopt a revisable support structure that can better meet both end-user and customer service requirements by exploiting technology rather than headcount."
I have a wide variety of experience in Customer Care Strategies related to problem solving and dealing with difficult situations.
Many of my opinions have been formed based on my additional study in psychology, management of people in the hospitality industry, property management. I wrote this section initially while developing call centers and helpdesks and based it on my hands on work experience although it has evolved over the years as I continue to gain experience in other fields..
My Knowledge
These are some of my key interests and a randomized selection from my library
all types of topicology I find interesting:
- Wine Tasting & Education: Learn about wines to have a great tasting experience every time
- Travel and Guides
- Property Management: Leasing, Managment and Caretaking
- Massage Therapy: As a Therapist and Clinic Owner I ammassed a tremendous amount of knowledge.
- My Resume and Experience: Open to a great work experience every time
Customer Care & Client Advocacy - Its My Thing:
My experience is centered around the many different aspects of customer care including working in, managing and designing high volume telephone customer service/call centers, managing accounts, successfully running my own business, residential property management, and nearly 10 years in various capacities at a 5 star business hotel. I enjoy inbound environments: taking calls, repetitive tasks, evaluating solutions, and the immediate gratification of resolving issues. I am a very creative problem solver, confident in taking on new tasks, and comfortable working both "on the front line" or "in the back office".